This website is operated by Hibiscus Tours & Safaris. We take your privacy very seriously therefore we urge to read this policy very carefully because it contains important information about on:

• who we are,
• how and why we collect, store, use and share personal information,
• your rights in relation to your personal information, and
• how to contact us and supervisory authorities in the event that you have a complaint.

Who we are

Hibiscus Tours & Safaris (‘we’ or ‘us’) collect, use and are responsible for certain personal information about you. When we do so we are regulated under the General Data protection Regulations and we are responsible as ‘controller’ of that personal information for the purposes of those laws.

The personal information we collect and use

a) Personal information you provide to us

We collect the following personal information that you provide to us:

names, email addresses, postal addresses, telephone numbers, dates of birth, and some passport details.

Some examples of when we collect this information include:

When you book with us. We would take name, country of residence, email address, age and telephone number at the enquiry stage.

b) Personal information you provide about third parties

If you give us information about another person, you confirm that the other person has appointed you to act on their behalf and agreed that you:

shall consent on their behalf to the processing of their personal data;
shall receive any data protection notices on their behalf; and
shall consent on their behalf to the transfer of their personal data abroad.

c) Monitoring and recording communications

We may monitor communications such as emails and telephone calls for the following purposes:

we record telephone calls for quality assurance, these are never listened to unless we need to establish something to help the customer and verify a part of the conversation.

How we use your personal information

We collect information about our users for the following purposes:

Who your information may be shared with

We may share your information with:

Law enforcement agencies in connection with any investigation to help prevent unlawful activity

We will only share your information with other companies who will be providing services on the tour you book with Hibiscus Tours & Safaris, in order that they have the correct passenger details, like name, date of birth, citizenship etc

We will not share you personal information with any other 3rd parties.

Marketing

We’d like to send you information about products, services, special offers, competitions, and our company that you might be interested in. Such information could be delivered via mail, email, phone, text message, or automated call.

From the first time that you supply any relevant contact information, we will ask if you want us to send you marketing messages (i.e. on purchase, signing up to a newsletter, entering a competition etc). If you do opt in to receive such marketing from us, you can opt out at any time (for more information, see ‘What rights do you have?’ below). If you have any questions about how to opt out, or if you are receiving unwanted messages, please contact us using the information provided below.

Whether personal information has to be provided by you, and if so why

The provision of the following information is required from you:

Name, address, email address, telephone numbers, citizenship, date of birth

This is to enable us to do the following:

We require this information to book the elements of the tour for our clients, like hotels, transfers and day trips and is used for the booking process.

We will inform you at the point of collecting information from you, whether you are required to provide the information to us.

Keeping your information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We will also use technological and organisation measures to keep your information secure. These measures may include the following examples:

For your peace of mind. All data is held on secure servers and all payments are encrypted.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

Indeed, while we will use all reasonable efforts to secure your personal data, in using the site you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us using the details below.

What rights do you have?

Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:

• fair processing of information and transparency over how we use your use personal information
• access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address
• require us to correct any mistakes in your information which we hold
• require the erasure of personal information concerning you in certain situations
• receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
• object at any time to processing of personal information concerning you for direct marketing
• object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
• object in certain other situations to our continued processing of your personal information
• otherwise restrict our processing of your personal information in certain circumstances
• claim compensation for damages caused by our breach of any data protection laws

This privacy policy was published on 20/11/2020 and last updated on 1/01/2021.

We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website. We will also attempt to notify users of any changes by email.

Contacting us

If you have any questions about this policy or the information we hold about you, please contact us by:

e-mail: info@hibiscus.co.tz

or

Telephone: +255 778 060 464