Since we work as agents for a variety of accommodation and activity providers, we are bound by their specific cancellation rules, which can vary. We have described our cancellation and refund policy on a separate page; please click on the link to read it and check that you are comfortable with it before accepting these terms and conditions. If a refund is required, it will be issued as soon as practicable and no later than two weeks after the reimbursement has been confirmed.

Need help?

Contact us at info@hibiscus.co.tz for questions related to refunds and returns.